Refund policy

Refund & Return Policy – Nexora

At Nexora, we want you to feel confident and satisfied with every purchase. We take pride in providing quality colognes and perfumes, and your experience matters to us.

Returns

We accept returns within 14 days of delivery if your item meets the following conditions:

  • The item is unused and in its original packaging
  • The seal (if applicable) has not been broken
  • The item is in the same condition you received it

To start a return, please contact us at noirenexora23@gmail.com with your order number and reason for return.

Refunds

Once we receive and inspect your return, we will notify you about the approval status.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days
  • Shipping costs are non-refundable unless the item arrived damaged or incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will replace it or issue a full refund at no extra cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used fragrances
  • Items not in original condition
  • Items returned after 14 days